Postal Bakes T&Cs

All our blondies, brownies and cookies are freshly baked and posted on Wednesdays and Thursdays within the UK only, unless otherwise agreed prior to placing your order. We use DHL Next Day or Royal Mail 1st Class postage. We will notify you once your order has been posted.

If you are ordering as a gift for someone, please notify them in order to ensure they are expecting the delivery.

Please note that although all products will be sent using DHL Next Day or Royal Mail 1st Class service, we cannot accept liability for delays within the delivery company’s system. We cannot be held liable for any delays in shipping due to postal delays or for events outside of our control.

Please ensure the delivery details provided are correct. If you provided the wrong address for delivery and/or order is returned because of a refused, unclaimed or unsuccessful delivery, we may not provide a refund.

We take great care to ensure all bakes arrive in perfect condition. If you are unhappy with the condition of your order when it arrives please ensure you take a photo showing any damage and contact us within 24 hours of receipt. We will get straight back to you to sort it out.

We reserve the right not to accept or process an order for any reason. If we do not accept your order and payment has already been debited, we will notify you by email and refund you in full immediately.

Refunds requested due to decorating style, colour shade or general decoration design will not be honoured. Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchange our cakes and bakes.

Flavour and texture is subjective. Refunds requested due to flavour or texture after cakes/bakes have been accepted will not be honoured. Our cakes/bakes are made from scratch with quality ingredients. Keep in mind variety in temperature and humidity may impact the flavour, overall design, or texture of the cakes/bake to some degree. Please understand we cannot control changes in texture or changes in colour or shape due to weather conditions.

Prices are as stated on the website and are subject to change at any time without notice. Any promotional codes offered are subject to change and availability. They cannot be extended and cannot be retrospectively applied to an order placed outside of the specified discount time. Only one discount code can be used per order.

We aim to ensure that our website is up to date and information provided is correct. However, we cannot guarantee product availability. In the event that your ordered bakes are not available you will be notified by email. If we do not receive a response from you within one week from the date of the email we will cancel the missing item from your order and either ship the remainder of your order or cancel your order and issue a full refund 

The total order cost must be paid in full before dispatch. We reserve the right to cancel any orders which we believe to be fraudulent or that do not pass the required security checks.

Whilst every care is taken to ensure our product images are a true representation of the item for sale we cannot guarantee that the colour will match perfectly due to variations in monitor set-ups.